Esami di stato, Maturità 2011: Istituto professionale a indirizzo tecnico della gestione aziendale, tema di inglese – Pochi giorni di riposo e, domani, un nuovo frammento degli esami di maturità 2011 da superare. Più di mezzo milione di studenti si accingeranno a svolgere la terza prova, il quizzone, con materie differenti di scuola in scuola, scelte da ciascuna commissione. Intanto, proponiamo la soluzione, svolta per ilSussidiario.net dalla prof. Paola Nicoletta Parma, al tema di Inglese per l’Istituto professionale a indirizzo tecnico della gestione aziendale.
Everlong Batteries
171 Choi Hung Road
Hung Hom
Hong Kong
Your Ref: J.W./ xy
Our Ref: D.C./ xy
4th April 2011
Fortune Goods
317 Orchard Road
Singapore
Att: Mr. J.Wong
Dear Mr.Wong,
RE: Your complaint of March 29th
With reference to your order No.768197, we are extremely concerned to learn from your letter that you have been delivered an inferior quantity of goods.
We have looked into the matter and we have found that, owing to a lack of attention in the despatch department while packing up your order, we indeed sent you far fewer items than requested.
Please excuse us for causing you this inconvenience and we assure you that we are making every possible efforts to let you have the missing articles immediately.
While apologising again for the inconvenience we caused with this mistake, we wish to assure you that we shall give you no more grounds for complaints in the future.
I look forward to hearing from you soon.
Yours sincerely,
David Choi
D.Choi
Sales Manager
1) The writer is complaining about the fact that the consignment arrived, contained an inferior quantity of goods.
2) He placed an order for 12,000 ultra super long-life batteries.
3) Fortune Goods had to make some emergency purchases to fulfil their commitments to all
their customers.
4) The writer is asking for the shortfall to be made up immediately.
(Prof. Paola Nicoletta Parma, Istituto professionale G. Meroni, Lissone, Monza)